Before a moving company gives you an accurate estimate, they need to know exactly what you’re moving. Traditionally, this has been done with an in-home survey, where a representative visits your home to take inventory. But in recent years, virtual surveys—done via video call or app—have become popular. Which is more accurate, and which should you choose? Let’s compare.
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What Is an In-Home Survey?
An in-home survey is when a company representative physically visits your home, walks through each room, and notes items to be moved. They measure large furniture, check access points, and ask questions about special handling needs.
- Pros: High accuracy, personal interaction, clear communication about logistics.
- Cons: Takes more time, requires scheduling, less convenient.
What Is a Virtual Survey?
A virtual survey is done through video chat or a dedicated app. You walk the representative through your home using your phone or tablet, showing them furniture, closets, and storage areas.
- Pros: Convenient, faster scheduling, no need to host someone at home.
- Cons: Slightly less accurate if items are missed, depends on internet connection and camera angles.
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Accuracy: Virtual vs In-Home
| Factor | In-Home Survey | Virtual Survey |
|---|---|---|
| Accuracy | Very high (90–95%) | High (80–90%) |
| Convenience | Requires scheduling, in-person visit | Quick, can be done from anywhere |
| Detail | Representative can see hidden items and access points | Depends on what customer shows via camera |
| Best For | Large homes, specialty items, complex moves | Apartments, small homes, busy schedules |
When to Choose Each Option
- Choose an in-home survey if you have a large house, many specialty items, or complicated access (stairs, narrow doors, etc.).
- Choose a virtual survey if you want speed, convenience, and your move is relatively straightforward.
How to Get the Most Accurate Estimate
- Show everything—don’t skip closets, basements, or attics.
- Point out fragile or high-value items.
- Discuss parking access, stairs, and elevators.
- Confirm whether packing services are included.
- Request a binding or binding-not-to-exceed estimate.
How United Local Movers Can Help
At United Local Movers, we offer both in-home and virtual surveys to fit your needs. Our experienced team ensures accuracy, whether online or in person, and provides transparent, reliable estima
