Even with the most careful movers, accidents can happen during a relocation. Boxes can be misplaced, furniture can get scratched, and fragile items might break. That’s why it’s essential to understand the claims process for damaged or lost items. Knowing how to document, report, and follow up ensures you get the compensation or repairs you deserve.
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Step 1: Inspect Your Items on Delivery
When your belongings arrive, carefully check everything against your inventory list. Don’t rush—inspect furniture, fragile items, and electronics. Note any visible damage immediately and make sure it’s recorded on the delivery paperwork.
Step 2: Document the Damage or Loss
- Take clear photos or videos of the damaged items.
- Keep copies of your inventory list and weight tickets.
- Save receipts for high-value items to prove their worth.
- Write down details such as the condition before the move and the damage discovered.
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Step 3: Notify Your Moving Company
Most movers require you to notify them in writing. Contact your company as soon as possible and request claim forms. By law, interstate movers regulated by the FMCSA must respond within specific timeframes.
Step 4: File a Written Claim
Your claim must be in writing and include documentation. Movers are not obligated to process verbal complaints, so always follow official procedures. Include photos, receipts, and any relevant notes.
Step 5: Understand the Compensation Process
- Released value protection: Compensation is minimal—60 cents per pound per item.
- Full value protection: Movers repair, replace, or reimburse the item’s market value.
- Third-party insurance: If purchased, claims may be processed through your insurer.
Step 6: Know Your Rights
According to FMCSA regulations, movers must acknowledge receipt of your claim within 30 days and resolve it within 120 days. If they deny the claim or fail to act, you can escalate to arbitration or file complaints with the FMCSA or your state’s attorney general.
How United Local Movers Can Help
At United Local Movers, we prioritize care and transparency. If issues arise, we walk you through the claims process, help with documentation, and ensure fair resolution. Our goal is to protect your belongings and your peace of mind.
Final Thoughts
The claims process may seem overwhelming, but by documenting, reporting quickly, and knowing your rights, you can secure fair compensation. With a professional mover who values accountability, like United Local Movers, you can move confidently even if unexpected issues occur.
